Zenersol Solutions your Billing Agent for Hot Water and Cooling Energy Services
Zenersol Solutions is your reliable partner for Billing Agent Services related to the Hot Water or Cooling Energy Service to your property. We are committed to providing fair, accurate and complete Billing Services to Homes and Businesses ensuring a seamless and comprehensive process
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Who is Zenersol?
Zenersol Solutions has been in existence since 2010 and was created by two executives with experience in District Cooling including Billing and Customer Service
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Why Zenersol?
Zenersol Solutions has been providing Billing Agent Services since 2010, it is licensed by the Dubai Economic Department and has a Permit from the Regulatory and Supervisory Bureau
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Contact Us
Zenersol Solutions can be contacted by e-mail at customer.service@zenersol.ae or by landline telephone on +971 4 3333630 or by cell on +971 58 5769544
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How to terminate service?
Learn more about service termination, settlement of final outstanding and obtaining No objection Certificate (NOC).
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How am I Billed?
Find out how your consumption is calculated and how your bill created and issued
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How can I Save?
Find out more about Energy Saving Tips to reduce consumption and your billing.
Read MoreStarting in 2010, Zenersol began doing billing services to Tiara Residences on Palm Jumeirah, where the developer chose self-billing without an established framework. Zenersol was engaged to create, execute, and oversee a strong metering and billing service for 700 units, which involved reconciling previous estimated billings. Zenersol also helped address various meter installation problems.
After the Tiara appointment, Zenersol was tasked to deliver a comparable full-service package to MAG 214 in Jumeirah Lake Towers, Maze and Latifa Towers on Sheikh Zayed Road, Niloofar Tower and Riah Tower in Al Jadaf, Dunes Residences in Silicon Oasis, as well as billing services for hot water at Catch Residences in Jumeirah Village Circle, Dubai.
The company continues to provide service for MAG 214 at Jumeirah Lake Towers, Niloofar Tower, and Riah Tower in Al Jadaf, Dubai, along with Catch Residence in Jumeirah Village Circle, Dubai. Zenersol played a key role in creating a billing system that is equitable for customers while enabling the developer to recoup a suitable portion of its operational expenses.
Track Record & Capabilities
Zenersol Solutions offers a comprehensive and flexible billing and collection service tailored to meet property-specific requirements. The service includes agreement compilation, tenant and owner registrations, security deposit management, service connection and meter reading, billing, collections, disbursements, account management, and disconnections/reconnections, along with regular meter monitoring and monthly reporting.
Zenersol minimizes the involvement of developers, property managers, and Owners Association Managers (OAMs) by handling these tasks, allowing them to focus on their specific activities. The company provides guidance on tariffs and charges, billing cycles, payment schedules, and disconnections, with notifications sent out in accordance with industry standards. Issuing a service disconnection notice is subject to the prior approval of the Owners Association Manager (OAM).
Scope of Services
Zenersol delivers the full spectrum of services associated with meter reading, billing and collections for district cooling. It may use the services of a legal firm to assist in drawing up or validating End User Agreements and other official notices as these can vary dependent on the specifics of the properties which at times have varying legal implications.
Zenersol is prepared to assist with the engagement and monitoring of expertise of an appropriate technical background, including possibly the meter manufacturer, to identify and resolve technical issues.
Self delivery provides a degree of control that would not necessarily be there if elements of the operation is sub-let out to other parties. We believe it is very important that for such a utility service, customers understand who is providing the service and have the personal contact with the specific service provider, with this in mind Zenersol assigns staff specifically for projects such that customers have a name to relate to for for their customer service requirements.
Self Delivery
Energy Saving Tips
In this section we provide Energy Saving Tips which we hope will contribute to using less energy and paying less cost for cooling of your property.
Our Projects
We take pride in executing water service projects that meet the highest standards of performance, quality, and regulatory compliance.
Frequently Asked Questions
We act as the billing agent on behalf of your building or property manager to collect payments for the hot water/cooling services you use.
How am I billed?
Extracted from the meter measuring the consumption to your unit in a regular basis / generally monthly. Consumption is being calculated by extracting the previous meter read from current meter read multiplied to pre-determined tariff plus the other fees and VAT (if applicable). Bills are created with customized specifically designed software for the billing services. Bills being issued through customer registered email address. (If your billing not received in a regular basis, please contact us by email)
Bills are usually issued monthly, but this may vary depending on your building’s billing cycle.
What payment methods are accepted?
We accept bank transfers, online payments, credit/debit cards, and cash payment.
Can I set up automatic payments?
Yes. You can enroll in AutoPay through our online portal to avoid missing due dates. (if we have payment link in future)
Charges are based on actual consumption, multiplied by a rate set by the building management or energy provider. There may also be a fixed service or maintenance fee.
Why does my bill vary each month?
Your bill will always depend on your consumption taken from actual meter reads, and might also be affected by outdoor temperatures, occupancy, and thermostat settings.
Are there any penalties for late payments?
Yes. A late fee may apply if payment is not received by the due date, as detailed in your billing terms.
Please contact our support team within 7 days of receiving the bill. We’ll review your meter data and investigate.
Can I get a copy of my previous bills?
Yes, all past bills are available through our online billing portal or upon request.
What happens if I don’t pay my bill?
Non-payment may result in penalties, service disconnection, or referral to your property management for further action.
Absolutely. We use industry-standard encryption and comply with all relevant data protection regulations to keep your information safe.